EWA develops 21 services as part of digital transformation plan

Manama, The Electricity and Water Authority (EWA) has developed 21 services as part of its efforts to enhance services for all citizens and residents in Bahrain. This comes in line with the comprehensive development process, led by His Majesty King Hamad bin Isa Al Khalifa, and the the directives of HRH the Crown Prince and Prime Minister to develop 500 services across 24 government entities. Kamal bin Ahmed Mohammed, President of the Electricity and Water Authority (EWA), underscored that the developed services include 17 technical services related to electricity and water, three services for electricity and water connections, and one payment service. He highlighted that the most notable developed services include new electricity and water connection requests, meter inspection services, and additional electricity load services. The recently launched electronic cheque service aims to facilitate financial transactions and accelerate the digital transformation process. The EWA president noted that the deve lopment plan is based on a strategy focused on improving operational efficiency and delivering high quality services. EWA has reduced the time required to process services, cut the number of required documents by 50%, and simplified electronic service processes to a maximum of four steps. These improvements are part of EWA's broader digital transformation efforts, he added. The plan, he said, has delivered positive results, including a 63% reduction in the time required for electricity meter inspections and a 30% and 25% decrease in the completion time for electricity and water connection requests. EWA has also achieved full digital transformation for its electronic cheque service. He emphasised that EWA remains committed to developing new services aimed at further enhancing operational efficiency and improving the customer experience. noting that the authority continues to review and refine its services to ensure high quality service delivery, contributing to the Kingdom's economic and urban development. Source: Bahrain News Agency