Muscat: The number of authorized Sanad Service Centers reached 922 across the various governorates of the Sultanate of Oman by the end of the first half of the current year. During this period, these centers processed more than 400,000 transactions, offering approximately 400 services in collaboration with both government and private entities. This initiative also created over 2,200 job opportunities for the national workforce.
According to Oman News Agency, the Ministry of Commerce, Industry and Investment Promotion is actively implementing developmental programs and initiatives to enhance Sanad Service Centers through organizational expansion and digital transformation. These efforts are part of a broader strategy aimed at improving the efficiency of these centers, enhancing the quality of services provided to beneficiaries, and broadening the scope of both government and private services.
The Ministry emphasized the significant role these centers play in bolstering the national economy, empowering small and medium enterprises (SMEs), and facilitating access to government and private services across the different governorates of the Sultanate of Oman.
Fathi Nasser Al Mahamouli, Assistant Director of Sanad Service Centers at the Ministry, highlighted that these centers serve as a platform for offering integrated government and private services, acting as partners in digital transformation. He noted the growth in the number of services provided, the increase in electronically linked entities, and the expanded use of digital platforms, all of which have improved the quality of services delivered.
Al Mahamouli affirmed that Sanad Service Centers have made services more accessible to beneficiaries while reducing the need for direct visits to relevant authorities, thus saving time and effort and cutting transportation costs. The Ministry is also developing performance indicators to measure transaction completion times, first-visit completion rates, and beneficiary satisfaction levels to ensure continuous improvement.
He elaborated that the segment of beneficiaries has expanded in recent years to include entrepreneurs, SMEs, investors, alongside citizens and residents. The increased digital awareness among beneficiaries has led to a demand for more specialized, rapid, and high-quality services.
Al Mahamouli pointed out existing discrepancies in service quality between centers, attributed to factors like center size, service nature, or operational density. To address this, the Ministry is working towards standardizing service levels through the implementation of a governance manual, training and qualification programs, institutional classification of centers, and continuous monitoring, ensuring a unified experience for beneficiaries across all governorates.
He added that the Ministry envisions Sanad centers evolving into smart, multi-service hubs over the next five years. This vision includes increasing the number of services provided, boosting the percentage of digital services, applying artificial intelligence systems, launching a classification framework for the centers, and enhancing partnerships with public and private sectors. Ultimately, this will raise operational efficiency and enhance the financial sustainability of the centers.
